Frequently Asked Questions
What should I do if my computer won’t start and I want to save my data?
Do not attempt multiple restarts — this could make the issue worse.
Bring your device to our store: our technicians will perform a full diagnostic and, if necessary, a secure data backup before any repair.
Even if your system won’t boot, it’s often possible to recover your files (photos, documents, etc.) thanks to our professional tools.
Bring your device to our store: our technicians will perform a full diagnostic and, if necessary, a secure data backup before any repair.
Even if your system won’t boot, it’s often possible to recover your files (photos, documents, etc.) thanks to our professional tools.
Do you sell spare parts?
Yes, we sell a selection of common replacement parts: chargers, hard drives, keyboards, batteries, memory modules, cables, etc.
However, for more specific parts (smartphone & tablet repairs), it’s best to go through our workshop to ensure compatibility and safe installation.
However, for more specific parts (smartphone & tablet repairs), it’s best to go through our workshop to ensure compatibility and safe installation.
Do you provide an estimate before repair?
Yes, every repair comes with a clear quote before any work begins.
No intervention is carried out without your approval.
No intervention is carried out without your approval.
Is my personal data safe?
Yes. Protecting your data privacy is an absolute priority at Planet Info.
We fully comply with GDPR regulations and never access your personal files.
Storage devices are handled carefully and securely throughout the repair process.
We fully comply with GDPR regulations and never access your personal files.
Storage devices are handled carefully and securely throughout the repair process.
Do you buy back old devices?
Yes, depending on their condition and value, we can buy back your old equipment (computer, smartphone, tablet) to refurbish or recycle it.
Feel free to ask for a free estimate in store.
Feel free to ask for a free estimate in store.
Should I back up my data before having my phone repaired?
Yes, it’s strongly recommended whenever possible.
Some repairs (motherboard replacement, system reset, liquid damage cleaning, etc.) can lead to data loss.
If you can’t back up your data yourself, our team can handle it for you before the repair, upon request.
We guarantee complete confidentiality of your personal information throughout the process.
Some repairs (motherboard replacement, system reset, liquid damage cleaning, etc.) can lead to data loss.
If you can’t back up your data yourself, our team can handle it for you before the repair, upon request.
We guarantee complete confidentiality of your personal information throughout the process.
What payment methods are accepted in the store?
We accept several payment options for your convenience:
We always clearly inform you of the total cost and payment options before finalizing the estimate.
- Credit/debit card (Visa, Mastercard)
- Cash
- Bank transfer
- Installment payment available for certain services, depending on the amount and type of repair
We always clearly inform you of the total cost and payment options before finalizing the estimate.